The times of scrolling through endless Frequently Asked Questions pages and Support Centers are gone….well, that is if you want to be ahead of the game and leave your competitors in the dust. Facebook Messenger Chatbots are a fantastic way to provide a seamless experience for your customers, no matter whether you’re in the retail, real estate, hotel, fitness, or restaurant business (to name just a few!) And all within the sleek and familiar environment of Facebook Messenger! Did you know that more than 1.2 BILLION (yes, Billion) people use Facebook Messenger each and every day? From chatting with family and friends to clients and brands – Facebook Messenger is a key part of everyday life for a huge population. The possibilities of Facebook Messenger for brands has been left untapped for quite some time and only now are brands beginning to reap the benefits from integrating chatbots within Facebook Messenger as a customer acquisition and retention tool.
So how does it work? Well, there’s a lot going on ‘under the hood’ when it comes to back-end technical implementations, but in layman terms – a chatbot is essentially a ‘virtual assistant’ much like those Live Chat features, except in this case it’s not a real human on the other side of the conversation. Chatbots are programmed to automatically reply to questions or comments a (potential) customer or user asked or made. For instance, if a customer were to go to a restaurant’s website and say “Hi, I’d like to make a reservation for this evening at 7:30pm for 2 people”, the system could query the integrated restaurant management system to check on availability for “this evening” at “7:30pm” for “2 people” and respond accordingly – all without human interaction from the restaurant’s side.
Facebook Messenger chatbots are truly a brilliant tool to engage with potential and existing users and customers. You can set them up for anything from taking restaurant reservations, help users make real estate property enquiries, or even track their eCommerce orders – all without needing to personally get involved or even hire someone to be on standby – it’s all fully automated. Think about it: No more long waiting times to chat with someone from the support team, no incorrect information shared with customers, and no spelling mistakes – you can’t give customers a better experience than that!
So whether you’re a website owner, agency owner/rep or an individual marketer – setting up via Chatbots Builder is done within minutes and you can be “up and running with a live bot with little or no effort.” Registering is FREE on Chatbots Builder – so what are you waiting for? Check them out!